Refund and Cancellation Policy

Effective Date: 22 August 2024

Thank you for shopping at theshreeshyamtraders.com. We strive to provide you with the best products and services. However, we understand that there may be occasions when you need to return or cancel an order. This Refund and Cancellation Policy outlines the terms under which we offer refunds and accept cancellations.

1. Cancellation Policy

1.1 Order Cancellation

• Before Shipment: You may cancel your order within 24 hours of placing it, provided the order has not been shipped. To cancel an order, please contact our customer service team at [Your Contact Information] with your order details.
• After Shipment: If your order has already been shipped, it cannot be canceled. However, you may return the product according to our return policy outlined below.

2. Return and Refund Policy

2.1 Eligibility for Returns

We accept returns of products under the following conditions:

• The product must be unused, unworn, and in the same condition that you received it.
• The product must be in the original packaging with all tags, labels, and accessories included.
• The return request must be initiated within 7 days of delivery.

2.2 Non-Returnable Items

Certain items are not eligible for return, including:

• Custom-made or personalized products.
• Products purchased on sale or during promotional offers.
• Opened or used items (e.g., mattresses, bedding).

2.3 Process for Returns

To initiate a return, please contact us at [Your Contact Information] with your order number and reason for return. Once your return request is approved, you will receive instructions on how to return the product. Please note that you will be responsible for the cost of return shipping.

2.4 Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Refunds will be processed to the original method of payment within 7-10 business days.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition or missing parts).
• Late or Missing Refunds: If you haven’t received a refund within the specified time frame, please check your bank account and contact your credit card company. If the issue persists, contact us at [Your Contact Information].

3. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [Your Contact Information] within 7 days of delivery.

4. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us at:

Email:  importergolu@gmail.com
Phone:+91 8368833247
Address: Ground Floor, Shop No 3, Plot No 20, Kh No 21/17, Dharampura J Block, Eka Model School, Najafgarh,
South West Delhi- 110043